Refund Policy
Fair, Clear, and Transparent Transactions
New Spring Journals Corp seeks to maintain fair and transparent payment practices across journals, conferences, education, and related services.
This page outlines our general refund principles.
Scope of This Policy
This policy may apply to payments related to:
- Conference registrations
- Workshops and courses
- Optional publication services
- Membership or platform subscriptions
- Sponsorships (where relevant)
- Custom service arrangements
Specific offers may include additional terms communicated at purchase.
General Principle
We aim to treat refund requests reasonably while recognizing that administrative work, reserved capacity, digital access, and delivered services may create limits on refund eligibility.
1. Conferences & Events
Registration Refunds
Refund requests made before the published deadline may be eligible for partial or full refund depending on timing and administrative costs.
After major planning deadlines or event access delivery, refunds may be limited.
If an event is materially canceled by us, reasonable alternatives or refunds may be offered.
2. Courses & Workshops
Refund requests may be considered within a stated access period if substantial course materials have not been consumed.
For live workshops, requests made before the session may be eligible subject to timing.
Completed live attendance or significant content access may reduce eligibility.
3. Publication-Related Fees
Where optional publication or production services are purchased:
- editorial decisions remain independent of payment
- payment does not guarantee publication
Once external registration, DOI processing, production work, or customized service delivery has begun, refunds may be limited or unavailable for completed portions of work.
4. Memberships / Subscriptions
Recurring memberships may be canceled prospectively according to the applicable billing cycle.
Unused future periods may be considered in some cases.
5. Sponsorships / Custom Agreements
Sponsorships or bespoke service agreements may follow individually agreed terms.
How to Request a Refund
Please contact:
Include:
- full name
- payment date
- service purchased
- reason for request
- transaction reference
Review Process
We review requests fairly and in good faith based on:
- timing of request
- service stage
- access already provided
- costs already incurred
- applicable stated terms
Processing Time
Approved refunds are typically processed within a reasonable timeframe, subject to payment provider timelines.
Chargebacks
We encourage contacting us first so we can attempt to resolve concerns promptly.
Policy Updates
This policy may be updated as services evolve.
Our Commitment
We value long-term trust over short-term transactions.